Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Bloomber, Inc. ("Bloomber," "we," "us," or "our") governing your access to and use of the Bloomber platform, including our website at bloomber.co and related applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Bloomber is a B2B platform. You own your client relationships and your data. We do not charge booking fees, and we do not surface your clients to other businesses.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable law
• Provide accurate and complete registration information

If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Account Registration

To access certain features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information accurate and up to date

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Services Description

Bloomber provides a business management platform for barbershops and service businesses, including:

• Online booking and appointment management
• Client relationship management
• Payment processing (via Stripe)
• SMS and email notifications
• Business analytics and reporting
• Custom domain and website features
• Team and staff management

Features vary by subscription tier. We reserve the right to modify, suspend, or discontinue any feature with reasonable notice.

5. Subscription and Payment

Subscription Plans

Access to certain features requires a paid subscription. Subscription details, pricing, and included features are displayed at the time of purchase. Subscriptions automatically renew unless canceled before the renewal date.

Payment Terms

• All fees are stated in U.S. dollars unless otherwise specified
• Payment is due at the beginning of each billing cycle
• We use Stripe for payment processing; you agree to Stripe's terms
• Failed payments may result in service suspension

Credits

Certain features (SMS, AI tools) consume platform credits. Credits are non-refundable, non-transferable, and expire as stated at purchase. Unused credits do not roll over unless specified.

Refunds

Subscription fees are generally non-refundable except as required by law or at our sole discretion. If you believe you are entitled to a refund, contact billing@bloomber.co.

7. Acceptable Use

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Use the Services to send spam or unsolicited messages
• Impersonate others or misrepresent your affiliation
• Interfere with the proper functioning of the Services
• Scrape, harvest, or collect data without authorization
• Use automated systems to access the Services without permission
• Engage in fraudulent bookings or payment activities

Violation of these rules may result in immediate account termination without refund.

8. Intellectual Property

Our Content

The Services, including all software, designs, text, graphics, and other content, are owned by Bloomber and protected by copyright, trademark, and other laws. You may not copy, modify, distribute, or create derivative works without our written permission.

Your Content

You retain ownership of content you upload (business information, photos, client data). By uploading content, you grant us a limited license to use, display, and process that content to provide the Services.

Your Data

Your client data belongs to you. We do not claim ownership of your business data or client information. You may export your data at any time.

9. Third-Party Services

Our Services integrate with third-party providers (payment processors, messaging services, etc.). Your use of these integrations is subject to their respective terms and privacy policies. We are not responsible for third-party services.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure. We do not guarantee any specific results from using the Services.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOMBER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Bloomber and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services or violation of these Terms.

13. Termination

By You: You may cancel your subscription and close your account at any time through your account settings or by contacting us.

By Us: We may suspend or terminate your access if you violate these Terms, engage in fraudulent activity, or fail to pay fees. We will provide notice when reasonably possible.

Effect of Termination: Upon termination, your right to use the Services ends. You may request export of your data within 30 days. We may delete your data after that period.

14. Dispute Resolution

Informal Resolution: Before filing a formal dispute, you agree to contact us at legal@bloomber.co to attempt to resolve the issue informally.

Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Jurisdiction: Any disputes not resolved informally shall be resolved in the state or federal courts located in Delaware.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms and updating the "Last Updated" date. For significant changes, we may also notify you via email.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. General Provisions

• Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Bloomber.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any right does not waive that right.
• Assignment: You may not assign these Terms without our consent. We may assign our rights freely.

17. Contact Us

If you have questions about these Terms, please contact us: